Privacy Policy

This privacy policy sets out how Tribe Festivals uses and protects any information that you give the Cheltenham Comedy Festival.

Who we are

Cheltenham Comedy Festival is an event organised by Tribe Festivals Ltd in partnership with Makin Projects Ltd. This privacy policy explains how we use any personal information we collect about you when you use this website or purchase festival tickets through one of our partners.

Tribe Festivals Ltd
46 Market Square
OX28 6AL

Tel: 01993 772 580

Tribe Festivals Ltd is committed to ensuring that your privacy is protected. When we ask you for personal information, you can be assured that it will only be used in accordance with this privacy policy.

What information do we collect about you?

Mailing List

We collect information about you when you sign-up to receive updates about news and events via an online form on this website, or you choose to opt-in to receive updates when you purchase a ticket through one of our partners.

When you sign up to receive updates using our website form, we collect your name and e-mail address and optionally your postcode. The postcode helps us understand from where our users are located.

When you opt-in to receive updates when you purchase a ticket, we collect your name, e-mail address, phone number and postal address.

Website visitors

When you visit we use the Google Analytics service to collect internet log information and details about visitor behaviour. We set options in the Google Analytics service so that you cannot be identifed directly or indirectly. Google Analytics sets cookies on your browser to log a visitor's journey through the website pages. Please see the section titled Cookies set by Google Analytics service in this privacy policy for more information.

How will we use the information we have about you?

Mailing List

We use your name and e-mail address to send you e-mails when you sign-up or agree to opt-in to receive updates about news and events.

We use the mailing list service provided by Your Mailing List Provider (YMLP) to manage the mailing list and send out the e-mails. YMLP collect data about the e-mails opened and clicks made on links within an e-mail, which helps us understand better how our e-mail content is received and working. For more information, please see YMLP's GDPR statement.

When you have provided us with your postcode, we use it along with other postcodes held in the mailing list to help us understand where our subscribers are located and prepare for future events.

You may unsubscribe from the mailing list at any time using the link provided at the bottom of our e-mails.

Website visitors

We use the data collected from the website to help us receive a better understanding of how users interact with website content and the types of devices used to view website content, with the clear aim of providing the best user experience possible.

We share the Google Analytics data with our partner Makin Projects, who along with us organise the Cheltenham Comedy Festival and help us measure the effectiveness of our online campaigns.

How long will we keep information about you?

Mailing List

We will retain your information on our mailing list whilst you remain subscribed, and up to 1 month after you unsubscribe.

You have the right to view, amend or remove the personal information we hold for you: please see the Your Rights section of this privacy policy for more information.

Website visitors

Information logged by the Google Analytics service is held for no longer than 26 months. Holding the information for this length of time is useful for us to view visitor interactions over time and compare those with previous years.

Cookies set by the Google Analytics service.

When you visit the Cheltenham Comedy Festival website the Google Analytics service will set cookies on your browser so that it can remember what pages were visited and how the page content was interacted with.

Cookies set by Google Analytics are detailed in the following table:
Cookie name:Expiration time:Description:
_ga2 yearsIdentifes an individual visitor by assigning a randomly generated client identifer (Client ID). Included in each page request.
_gid24 hoursIdentifes a Session ID and along with the Client ID helps group the visitor journey for each browser session.
_gat1 minuteThrottles request rate, limiting the collection of data on high traffic sites. Helps with the Google Analytics performance.

Manage your browser's cookies.

The following links provide information on how to manage cookies on the specified browser or mobile operating system. If so desired, cookies for Google Analytics can be blocked.

Prevent websites from tracking you.

The Cheltenham Comedy Festival website will honour a request made by a website visitor to not be tracked. This request can be made by setting the ‘Do Not Track’ option in your browser's privacy settings. For more information please see:

When the ‘Do Not Track’ option is set, we will not load any visitor tracking software.

Your rights

Under the GDPR you have clearly defined rights to access the personal information we hold on you and we have procedures in place to ensure we respond to your access request without undue delay and within 1 month on receipt of your request.

If you believe that any information we are holding on you is incorrect or incomplete, or you wish to have a copy of the information we hold on you, or have your information erased, please contact us with your request either by:

E-mail or phone on 01993 772 580.